Privacy Policy

This Privacy Policy outlines how we collect, use, disclose, and protect your personal and health information. By engaging with our services, you consent to the practices described in this policy.

 

Information We Collect

We may collect the following types of personal and health information:

• Personal Identification Information: Name, address, phone number, email address, date of birth, and other contact information.

• Health Information: Medical history, diagnosis, treatment plans, prescriptions, lab results, and other health-related data.

• Payment Information: Billing information, insurance details, and payment history.

• Demographic Information: Gender, age, race, and other relevant demographic data.

We collect this information directly from you when you:

• Register as a patient

• Use our services (in-person or online)

• Complete forms, surveys, or questionnaires

• Contact us via phone, email, or other communication methods

 

How We Use Your Information

The information we collect is used for the following purposes:

• Medical Treatment and Care: To provide you with appropriate medical services and treatments.

• Appointment Scheduling: To schedule and manage appointments, send reminders, and communicate with you about your care.

• Billing and Insurance: To process payments, verify insurance information, and submit claims.

• Communications: To send you important information regarding your health, wellness, and appointment reminders.

• Compliance with Legal and Regulatory Requirements: To comply with applicable laws, including health care regulations such as the Health Insurance Portability and Accountability Act (HIPAA), and to respond to legal requests.

 

How We Protect Your Information

We are committed to protecting the confidentiality and security of your personal and health information. We implement various security measures, including:

• Encryption: To safeguard sensitive data during transmission and storage.

• Access Controls: Only authorized staff members have access to your information, and they are required to maintain confidentiality.

• Secure Systems: Our systems are regularly updated to prevent unauthorized access and data breaches.

• Physical Security: We secure physical access to locations where patient records are stored.

 

Sharing and Disclosure of Your Information

We do not sell or rent your personal or health information to third parties. However, we may share your information in the following circumstances:

• With Healthcare Providers: We may share your health information with doctors, specialists, hospitals, laboratories, and other healthcare providers involved in your care.

• With Insurance Companies: We may share your information with insurance companies for billing, claims processing, and coverage verification.

• Legal and Regulatory Requirements: We may disclose your information if required by law or in response to subpoenas, legal proceedings, or investigations.

• Business Associates: We may share your information with third-party service providers (e.g., billing, IT support) who help us run our business. These service providers are contractually obligated to protect your information.

• In Emergency Situations: We may disclose your health information in emergency situations when necessary to protect your life or the health of others.

 

Your Rights and Choices

You have certain rights regarding your personal and health information, including:

• Access to Your Information: You have the right to request access to the personal and health information we hold about you.

• Correction of Errors: If you believe any information we hold is incorrect or incomplete, you have the right to request corrections.

• Right to Request Restrictions: You can request restrictions on how we use or share your information, though we are not always required to honor such requests.

• Right to Withdraw Consent: If you have previously consented to the use of your information, you may withdraw that consent at any time, subject to certain legal and contractual limitations.

• Right to File a Complaint: If you believe we have violated your privacy rights, you may file a complaint with us or with the appropriate regulatory authority, such as the U.S. Department of Health and Human Services (HHS).

 

Data Retention

We will retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory requirements, and for any other legitimate business purposes.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, if the changes are significant, we may notify you directly via email or phone. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Deca Health and Wellness
2620 Simcoe Street N Unit 2
Phone: 905-674-6477 - Ask for Director
Email: decahealthgroup@gmail.com